Yes. We use a dedicated and encrypted method of
electronically submitted claims to ensure confidentiality and
privacy. Syndetic systems also require a two level password to
enter our computer system. If a computer remains inactive for
15 minutes the system will log off the user and a sign-on is once
again required for access.
Any hardcopy (paper) documents are also filed daily in lockable
file cabinets.
Both providers and patients can communicate with Syndetic by
phone 800-644-4431 or 802-223-9150, by fax 802-223-9151, by regular
mail, or email at syndetic@syndetic-inc.com, or through our website
at www.syndetic-inc.com
Clients of Syndetic are allowed to submit claims by completing
our Log Sheet (which includes patient name, date of service,
procedure, charge amount, patient paid amount, and comments.
The Log Sheet can be mailed, faxed, or emailed to Syndetic as well
as using our online Log Sheet
As often as you like. Some clients send log sheets daily,
others weekly, while others send in logs at the end of the month.
The cost is no greater if you bill more frequently.
Normally within two business days of receipt of your log sheets.
However it is often the case that claims are submitted the same day
log sheets are received as we understand a quick turnaround time of
your claims is financially beneficial to our clients.
We understand that perhaps the only available time you have is
between sessions or a cancelled appointment. These little
windows of time may be the only chances you have to make a call
therefore we try to make ourselves available so that you can speak
to a Customer Service representative immediately. If, however
we are unavailable our phones give you the immediate option to leave
a message with NO lengthy menu options. We normally return
calls no later than the following business day.
What would Customer Service be if we charged? No, there is
NO charge for calling Syndetic even if it's daily. Our
business was built on provider suggestions and a willingness to help
you.
Isn't it expensive to have someone do my medical biling?
You decide. Syndetic offers three
levels of service with each specifically designed by listening
to existing clients. When you factor in how long it takes you
to:
- "Please continue to hold for the next available rep" or
- "Your call is important to us, please continue to hold" and
- Factor in your time for filling out claims yourself, or
- Buying a computer/programs to submit claims yourself
including the time involved
- Postage
- and anything else we may have forgotten that you can think
of while reflecting on all that you do.
Syndetic can make things easier, more efficient, and less
of a stress.
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Syndetic,
Inc.
